Services
Our professional services team is here to help you plan, develop, and implement performance support using best practices. Perhaps you're just getting started and want some help with strategy. Or maybe you're ready to dive in and try a pilot project. Or are you looking at an enterprise-wide solution that needs an experienced partner at every step? Whatever your situation is, we invite you to contact us to discuss the best suite of services for you.
Strategy
For most of our clients performance support is new territory, which can be a scary place to be on your own. Let us help you understand and navigate the challenges, questions, and opportunities that lie ahead. Whether you're formulating a vision for an integrated learning strategy or simply trying to assess an opportunity for performance support, we can lend our expertise. Contact us to learn more and discuss how we can support your efforts.
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Design & Development
A performance support solution is only as good as its design. And that design must be supported by solid development practices that ensure a consistent and relevant experience for your users. Although many elements of performance support design and development are similar to the design and development of other learning and knowledge assets, there are key differences to understand and implement. Contact us to learn more and discuss how we can bring best-practice design and development to your project.
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Implementation
Implementation is often the most complicated part of a performance support effort. There are numerous groups involved (IT, end users, project managers, stakeholders, etc.) and a plethora of details to manage (software, security, communication, timing, etc.). Each organization has a unique environment with unique requirements and challenges, and we've helped implement performance support solutions across the spectrum. Contact us to learn more and discuss how we can support a successful implementation.
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Enablement
We don't want to be a whirlwind of consulting, leaving you at the end of the project to wonder "well what do we do now?". We want to enable you and your team so you can confidently tackle the next performance support challenge. We provide training on our methodology and our technology, and we provide coaching for each of the services listed above. Contact us to learn more and discuss how we can enable your team.
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Service Desk
Once an engagement with our professional services team is completed, we're still here to help troubleshoot our technology. If you are a current client and need support, please contact our Service Desk.
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